Grievances and Grievance Procedures
We strive to maintain a professional and compliant atmosphere. Issues can arise. The Grievance procedure is a means for patients and related parties to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence.
The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution. This resolution shall take no more than two weeks from the filing of the complaint.
Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center's procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights.
No person shall be punished or retaliated against for using the Grievance Procedure. Any grievances, comments and complaints are addressed to the Center Administrator. Complete details and a copy of the Center's Grievance Policy as well as a Grievance form may be obtained by contacting Kemberly Mixon, the Center Administrator at 706- 583-5080. Additional information can be obtained from or to file a complaint with the State of Georgia contact:
| Facility |
Surgery Center of Athens, LLC Kemberly Mixon MBA, BSN, RN, NEA-BC 2142 W. Broad St., Bldg. 100, Ste. 100 | Athens, GA 30606 |
|
State Agency |
State of Georgia, Department of Community Health Healthcare Facility Regulation Division 17th Floor 2 Martin Luther King Jr Drive SE | East Tower | Atlanta, GA 30334 Phone: 404-657-5726 or 1-800-878-6442 Fax: 404-657-5131 https://dch.georgia.gov/divisionsoffices/hfrd/facility-licensure/hfrd-file-complaint |
| Medicare |
Office of the Medicare Beneficiary Ombudsman: https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html |
|
Accrediting Entity |
AAAHC (Accreditation Association for Ambulatory Health Care) 3 Parkway North, Suite 201 | Deerfield, IL 60015 Phone: 847-853-6060 info@aaahc.org |
|
Office of Civil Rights |
US Department of Health and Human Services Office of Civil Rights 200 Independence Avenue SW, Room 509F, HHH Building Washington D.C. 20201 Phone: 800-368-1019; (800-5377697 TTD) https://www.hhs.gov/civil-rights/filing-a-complaint/index.html |
|
Complaints Against the Physician |
Georgia Composite Medical Board Enforcement Unit 2 Peachtree Street, N.W., 36th Floor | Atlanta, Georgia 30303 Phone: 404-657-6494 or 404-656-1725 Fax: 404-463-6333 https://gcmb.mylicense.com/verification/Search.aspx?SubmitComplaint=Y |
|
Complaints Against the Nursing Staff |
Professional Licensing Boards Division Georgia Board of Nursing 237 Coliseum Drive | Macon, Georgia 31217-3858 Phone: 478-207-2440 https://sos.ga.gov/form/licensing-complaint-individual-form |