Grievances and Grievance Procedures

We strive to maintain a professional and compliant atmosphere. Issues can arise. The Grievance procedure is a means for patients and related parties to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence.

The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution. This resolution shall take no more than two weeks from the filing of the complaint.

Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center's procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights.

No person shall be punished or retaliated against for using the Grievance Procedure. Any grievances, comments and complaints are addressed to the Center Administrator. Complete details and a copy of the Center's Grievance Policy as well as a Grievance form may be obtained by contacting Kemberly Mixon, the Center Administrator at 706- 583-5080. Additional information can be obtained from or to file a complaint with the State of Georgia contact:

State of Georgia, Department of Community Health
Healthcare Facility Regulation Division
17th Floor
2 Martin Luther King Jr Drive SE
East Tower
Atlanta, GA 30334
Ph: (404) 657-5726 or 1-800-878-6442
Fax: (404) 657-5131