Grievances and Grievance Procedures

We strive to maintain a professional and compliant atmosphere. Issues can arise. The Grievance procedure is a means for patients and related parties to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence.

The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution. This resolution shall take no more than two weeks from the filing of the complaint.

Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center's procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights.

No person shall be punished or retaliated against for using the Grievance Procedure. Any grievances, comments and complaints are addressed to the Center Administrator. Complete details and a copy of the Center's Grievance Policy as well as a Grievance form may be obtained by contacting Kemberly Mixon, the Center Administrator at 706- 583-5080. Additional information can be obtained from or to file a complaint with the State of Georgia contact:

Facility Surgery Center of Athens, LLC
Kemberly Mixon MBA, BSN, RN, NEA-BC
2142 W. Broad St., Bldg. 100, Ste. 100 | Athens, GA 30606
State of Georgia, Department of Community Health
Healthcare Facility Regulation Division
17th Floor
2 Martin Luther King Jr Drive SE | East Tower | Atlanta, GA 30334
Phone: 404-657-5726 or 1-800-878-6442
Fax: 404-657-5131
Medicare Office of the Medicare Beneficiary Ombudsman:
AAAHC (Accreditation Association for Ambulatory Health Care)
3 Parkway North, Suite 201 | Deerfield, IL 60015
Phone: 847-853-6060
Office of
Civil Rights
US Department of Health and Human Services
Office of Civil Rights
200 Independence Avenue SW, Room 509F, HHH Building
Washington D.C. 20201
Phone: 800-368-1019; (800-5377697 TTD)
Against the
Georgia Composite Medical Board
Enforcement Unit
2 Peachtree Street, N.W., 36th Floor | Atlanta, Georgia 30303
Phone: 404-657-6494 or 404-656-1725
Fax: 404-463-6333
Against the
Nursing Staff
Professional Licensing Boards Division
Georgia Board of Nursing
237 Coliseum Drive | Macon, Georgia 31217-3858
Phone: 478-207-2440